Track air freight with the master air waybill on the operating airline’s website.
Select the airline, copy the AWB and continue to its official cargo system. Airline events show airport movement; Foresmart connects those events with pickup, customs and final delivery.
The tracking result depends on the number and operating carrier.
Master AWB
The airline transport number used for the main airport-to-airport movement.
Use this number on the operating airline’s cargo website.Airline prefix
The first three digits identify the airline accounting prefix.
The prefix helps select the correct airline before entering the serial number.House AWB
A freight-forwarder document for one customer shipment under a master AWB.
Airline systems may not recognize it; ask Foresmart for the master AWB.Foresmart shipment reference
The operating reference used for pickup, documents, flight and delivery communication.
Use this when the question concerns more than the airport-to-airport leg.Select the operating carrier or search by name and code.
Confirm the operating carrier with the booking party or Foresmart shipment contact.
Typical air-cargo journey
Airlines use short operational codes, but the shipment normally moves through these stages.
Space is planned on a flight or service; cargo may not yet be accepted.
The airline or handling agent has accepted the cargo as ready for carriage.
The AWB is assigned to a planned flight movement.
The cargo left the origin airport on an actual flight.
The shipment is moving through a transit airport or another flight.
The cargo reached the destination airport.
Government and terminal processes may still be required before release.
The airline handoff is complete; door delivery may continue under another provider.
Do not read every date as a confirmed physical event.
A booking, vessel, flight or delivery plan that can still change.
A carrier-calculated milestone based on available operating data.
A departure, arrival, handoff or delivery scan that has already occurred.
A status that may require documents, payment, approval or carrier follow-up.
Common reasons a result is missing, delayed or incomplete.
First verify the carrier, reference and timestamp before treating a missing scan as a lost shipment.
House AWB entered
The airline may recognize only the master AWB created for the flight movement.
AWB too new
A number can exist before the airline posts an acceptance or flight event.
Split shipment
Some pieces may move on different flights because of capacity or handling decisions.
Connection delay
A transit airport or missed connection can change the next planned flight.
Customs or terminal release
Arrival does not mean cargo can immediately leave the airport.
Door-delivery gap
Airline tracking may end before the final truck or courier delivery event.
Carrier tracking shows events; Foresmart can connect them with the shipment scope.
For cargo booked by Foresmart, send the carrier number together with the quotation or shipment reference and the milestone you need clarified.
Contact Shipment SupportAWB and airline check
Confirm the master AWB, prefix and operating carrier.
Planned vs actual flight
Separate booked flight information from actual departure and arrival.
Customs and terminal handoff
Clarify broker, handling agent, storage and pickup responsibility.
Final delivery connection
Connect the airport event with truck, appointment or consignee delivery.
Questions about references, carrier events and shipment support.
The carrier controls its live tracking data. Foresmart can help interpret a shipment booked through the team.
View All Shipping FAQsWhy does the airline not recognize my house AWB?
A house AWB is issued by the forwarder. Airline cargo systems normally use the master AWB for the actual flight movement.
What does an 11-digit AWB number contain?
It commonly uses a three-digit airline prefix followed by an eight-digit serial number, often displayed with a hyphen.
Does “arrived” mean the cargo cleared customs?
No. Arrival, terminal availability, customs release and pickup are separate events.
Why are some pieces on a different flight?
Airlines may split cargo because of capacity, aircraft, handling, security or connection conditions.
Can Foresmart provide the next delivery update?
For Foresmart-booked cargo, the team can connect airline events with customs and final delivery information from the responsible partners.
Need help connecting an AWB event with customs or final delivery?
Send the airline, master AWB, Foresmart shipment reference and the airport milestone you need clarified.